Refund policy

Return and Refund Policy

We accept return requests within 7 days after your order has been delivered.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received. The item must also be returned with its original packaging, accessories, manuals, and tags.

To request a return, please contact us at nosa87217@gmail.com before sending your item back. Returns sent without prior authorization may not be accepted.

Return Address

Approved returns must be sent to:

JA'NESSA LENAY AUSTIN
60 CAPETON SQ
COVINGTON, GA, ZIP 30016-3029
United States

Please do not return an item to the sender address shown on the original package unless our customer support team specifically instructs you to do so.

Return Shipping Costs

Customers are responsible for return shipping costs for returns caused by a change of mind, ordering the wrong item, or no longer wanting the product.

If you received an incorrect, damaged, or defective item, please contact us within 7 days of delivery and provide clear photos or videos. If the claim is approved, we will provide an appropriate solution, which may include a replacement, refund, or prepaid return shipping.

Order Cancellations

Orders may be canceled within 1 hour after purchase. After this period, we may be unable to cancel an order if processing or fulfillment has already started.

Refunds

We will inspect your returned item after it is received. If the return is approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item was incorrect, damaged, or defective.

Non-returnable Items

The following items cannot be returned:

- Gift cards
- Personalized or customized products
- Opened hygiene-related products
- Items marked “Final Sale”
- Used, washed, damaged, or incomplete products

Exchanges

We do not offer direct exchanges. If you need a different item, please return the eligible item and place a new order.

Contact

For return or refund questions, contact us at:

Email: nosa87217@gmail.com
Phone: （+1）4245249884